Congratulations, you can now sell directly via your website! Now that we have enabled your online sales features you'll be able to start selling online immediately. This guide will provide you with the resources to explain how to manage online sales, whether you have a standalone or integrated website.
Standalone and integrated websites
Now that your online sales are 'live' on your website, the public will be able to purchase any items made available for sale. You'll now need to familiarise yourself with the methods to manage any sales generated this way.
Adding and modifying artworks for sale online
- Standalone clients, view this guide will help you create and manage your artwork records so they are ready to be sold online: Artworks and artists (for standalone websites).
- Integrated clients, see the below section for information on syncing your artworks from your database to your website.
Your online store's 'cart' option
How will an artwork appear when it is for sale online?
Artworks that have been made available to purchase online will have an Add to cart' button appear alongside its price when clicked. You can amend the way the button looks in CMS > Settings > Styles.
Clicking 'Add to cart' will move the item to the customer's cart.
They will receive a pop-up notification and then their cart will be updated depending on the number of items added:
This will then update the cart, like this:
Cart display
What happens when an order has been placed?
When someone has bought an item from your website you'll be notified via the email you have included in your Online sales setup (Settings > Online sales setup > Email notifications) and the payment for your item will be processed by Stripe.
The customer will be sent a confirmation email and will see the following confirmation page.
Checkout confirmation page
The following is an example confirmation page, which displays information related to a customer's purchase.
Customise your checkout confirmation page via your website CMS > Contact & enquiries > Store.
Viewing completed orders made online
To view your orders made online, navigate to CMS > Admin > Store > Orders > Completed orders. Any orders made via your website will appear here. From this screen, you're able to export this data or to view and edit individual orders by clicking the pencil edit icon besides each order.
Viewing orders, marking them as 'dispatched', or as 'cancelled'
By clicking the pencil edit button for an order, you'll be able to view more detailed information about the customer and item purchased.
Specifically, you'll see:
- Order summary
- Transaction details
- Customer details
- Receipt
- Shipping
- Admin options, including a 'Dispatched' field and an option to cancel the order, with a notes field for additional information.
To mark the order as being dispatched or if you would like to cancel the order, you'll need to be an admin user.
Integrated websites only
As you have an integrated website that syncs automatically with your Artlogic database, you'll have more options when it comes to managing and processing your orders.
Adding and modifying artworks for sale online
This process largely depends on the type of record they are and how you wish your items to appear online. To sync unique artwork records to your website and to then enable them to be purchased online, view these guides.
Selling prints and editions
To learn how to Share prints/editions to your website from your database and/or How to sell prints and editions on your website use these two guides.
Managing online sales
When you have made a sale through your website, you'll likely want to review the order and create an invoice. This guide will help you to track any sales made and help you to quickly process them: Managing your online sales