Artlogic Management System Two-Factor Authentication (2FA)

Last edited: 16 October 2025 12:19

Two-Factor Authentication (2FA) enhances security by requiring two forms of identification: your password and an additional verification step. This is to help minimise any security threats and Artlogic mandates 2FA for all Management System accounts.

Artlogic offers two methods of two-factor authentication: Email 2FA and App 2FA.

Enabling email 2FA for the Management System

For Individual Users:

1. Navigate to the Profile Icon > Password & Security > Two-Factor Authentication. 
2. Toggle ON Enable Two-factor Authentication.
3. Click Update.

For Admins Setting Up Users: 

1. Navigate to Other > Admin > Users.
2. Click on the pencil edit icon next to the user to edit their settings.
3. Toggle ON Enable Two-factor authentication.
4. Choose Email address authentication.
5. Click Save.

Email Two-Factor Authentication

Email is the default method for two-factor authentication.  

Verifying Your Email

Before you can log in with email 2FA, we will need to make sure that the email address you are using is valid, and that you have access to it.

The next time you attempt to log in, you will be required to verify your email. You are also able to change the email address associated with your login via the verification screen.  (Note: if you need to change your email address in the database after it has been verified, this will need to be done by an admin user.)

Steps to verify the email after the initial setup:

1. The next time you go to log in to your Artlogic Management System, enter your credentials as you normally would and select Sign in.
2. Enter your email address and select Verify Email. You will receive an email like the one shown below.
3. Click Verify Email and you will be redirected to a page where you enter the code.
4. Enter the verification code and select Verify code.
5. If the code is submitted correctly, the user will be able to enter the Management System, and their username will be registered as validated. The user will now be able to use email-based 2FA.

Receiving the Verification Code

Once your email has been verified, the system will utilize this email for 2FA for future login attempts. A login screen will redirect you to your email, where you will receive a code to enter in the login screen.

Resending the Verification Email

Under the Verification code button, you can click on a button to resend the email if needed. After clicking on the button, it will be disabled for 10 seconds to prevent overuse:

Google Two-Factor Authentication

Requirements:

• A smartphone or tablet.
• The Google Authenticator app installed via the App Store or Google Play.

Setup by Admin:

Once installed an Artlogic Management System Admin user will need to pair the app with your Artlogic Management System user/s account by:

1. Log in to the Management System.
2. Navigate Other > Admin > Users.
3. Click the pencil edit icon next to the user.
4. Select Set up an authenticator device.
5. Follow the pairing instructions.

Using the Authenticator app to login

• Open the Google Authenticator app.
• Select Artlogic Online.
• Enter the six-digit code displayed into the Artlogic Management System login screen upon signing in.

This will ensure that only the person using the paired smartphone or tablet may log in to this user account.

Google 2FA code not working

Click here to read the most common app two-factor authentication problems.

Switching 2FA methods

For Admin Users: 

1. Go to Other > Admin > Users.
2. Click the pencil edit icon next to the user.
3. Under Two-factor authentication, choose the preferred method.
4. Click Save.

For Individual Users:

1. Navigate to Password & Security > Two-factor authentication.
2. Choose the preferred method.
3. Click Update.

Troubleshooting the Remember Me feature 

• Remember Me Feature: May not function correctly the first time; it should work on subsequent occasions.

• Browser Issues: Clear your browser's cache and cookies if you encounter problems.

Clearing cache & cookies for Chrome

1. From Chrome settings, click on Privacy and Security.
2. Click on site delete browsing data.
3. Click on Cookies and other site data and caches images and files.
4.  Click on delete data.

Clearing cache & cookies for Safari 

1. Click on the Safari menu in the top left hand corner next to the Apple symbol.
2. Click the Settings. 
3. Click Privacy.
4. Click on Manage Website Data button.
5. To remove any cached data and cookies, click Remove all. 
6. A new dialogue box will open then click Remove Now. 

Please note that this feature is designed to reset when a user logs in from a new device/browser. In cases where it is working, it will remember you if you stay on the sam device, but not when you are jumping between devices.

Further assistance

If you require further assistance with two-factor authentication, please reach out to us.

Related Articles

• How to enable Google two factor authentication (2FA)
• Google 2FA code not working