If you can't access your Artlogic Database
This guide will help you troubleshoot your difficulty with logging in.
Is your User record live?
If a colleague has set up a new user for you, it's possible that a step has been missed along the way. If this is the case please check with whoever set up your account. Find out more on creating new users here.
Are you having trouble on only one device?
If you're having trouble accessing your database on just one computer and you know that your password is correct, you may need to clear your cookies.
Steps
- Go to your database login page.
- Add /clear-cookies to the end of your URL.
- Press Enter on your keyboard.
- You should get the following message on your screen:
- Return to the login page.
- Try to log in again.
Are you sure of your password?
We do not have access to your password so we cannot help you retrieve it. If you're having trouble logging in to your account, you may need to reset it.
- Select Forgot password.
- Enter your email address and click the I am not a robot checkbox.
- Click Send reset link.
- Check your email for further instructions. If you don't receive an email, please check your Spam folder and update your spam settings.
Do you have auto-complete on your login page?
Usually, your browser indicates this by displaying the username and password fields in an unusual colour such as yellow, for example, and it will fill in your details for you. It's possible that the password being auto-filled in your login screen is actually for another account, for example your Gmail account.
Steps
- Go to your database login page.
- Are your details already filled in?
- Retype your password into the password field.
- If you get sent to another login page, retype your password again each time.
- Try to log in again.
Two-Factor Authentication
If you are having trouble with two-factor authentication you can click here for troubleshooting tips.
Still having trouble logging in?
Email us
Contact us at support@artlogic.net and we will investigate further.