Stay up-to-date with important Artlogic updates and notifications
Gallery/Studio/Collector Management
What's new?
Add user feedback for unauthenticated domains on Offer email compose screen
We added warnings to immediately flag the risk to deliverability if clients proceed with sending emails, via Artlogic, from an unauthenticated domain that doesn't comply with Google's latest authentication requirements. These warnings will also guide clients to a series of support documents to help them resolve problems with their DNS set up, and mitigate future spam issues.
Add 'Availability notes' field to advance report documents
Availability notes is a field specific to the status & availability '3rd Party - Other'. We have added the option to include the contents of this field in your advanced report documents.
Add field “Invoice pending” to artworks export to excel
We have added the ability to include the 'Invoice pending' checkbox field in your advanced report documents. This field will now appear and show either Yes or No under the column heading when included.
What's updated?
Add alerts for unauthorised artworks via Artsy integration
We have improved the error messages that are sent to clients incorrectly trying to connect artworks from their Artlogic management system through to Artsy via the integration. This has been updated to support clients in sourcing the problem and then to take action to resolve it.
Add/edit text below email content
We've made it easier to add and edit text at the bottom of offer emails by creating more space between the content and the top of the email.
Improved security fixes for 2FA users
We have increased the security in our management systems around users that have not yet verified their email address with Two-Factor Authentication.
What's been fixed?
Customise your Homepage Title Text Colour
We fixed a bug that was preventing users from setting a custom homepage title colour of their choosing. This has been resolved, you can now adjust this by going to your User profile > Customisation > Default Homepage banner.
Search and select fix
There was an issue for a small number clients when using the search & select field in advanced searches, as it was updating other search values unnecessarily and simultaneously. This has now been fixed.
Improved warning messaging when saving an offer email
It is not possible to create draft offer records in Artlogic. We have improved the unsaved changes warning pop up to make this clearer, and help prevent client data being lost.
Sharing an artwork’s status & availability from sales pipeline to an integrated website
We've improved the way our feed shows changes to artwork status & availability from Sales Pipeline. The Offer record 'change data' and 'modification history' will also display this feedback.
Duplicate invoice number sharing
There was an issue for some clients that related to the new draft invoice functionality. A warning about duplicate invoice numbers was popping up. This has now been resolved.
Performance issues when uploading documents containing special characters in file names
We have fixed a bug that was causing problems for some clients when uploading documents with a file name containing a special character (e.g Capture-d'écran-2022-06-16.docx). This issue caused the loading time of the these documents to be longer than expected. This has now been resolved.
General tax rate fixes and improvements
We've made some general improvements to the US tax rates in response to client feedback.
Website Management
What's been fixed?
Restore missing enquire label override for sold artworks
There was a bug that was causing the 'enquiry unavailable' label to stop appearing below sold out artworks on some clients websites. This has been restored.
Fix for images not loading in homepage slideshows
We have fixed a bug that was causing some clients to experience a loading error with the images in their websites homepage slideshow.
Artists showing in the Store page
There was an issue that a few clients experienced where artists without the preference enabled in the store settings, were unexpectedly showing on the store page. This has been fixed.