Invoices and presentation documents can be downloaded as PDF files directly from your Artlogic Management System. Here's what to do if you receive an error notification when attempting to download a PDF.
Troubleshooting
If you are experiencing problems when downloading PDFs, there are a few things you can check yourself before contacting us. This can often help to quickly resolve the problem.
Check these things
- Check your internet connection and speed
- Refresh your login and try again
- Log in with a different browser and try again
- Ask your account Administrator to check your user permissions
If none of these options help to resolve the problem, please get in touch with support@artlogic.net with the following details and we'd be happy to help:
- The invoice number(s) you are having trouble downloading
- Screenshots of the error message you have received
- The steps you have taken to download the PDF
- Your device type (Mac, iPad, PC, etc.)
- The browser you are using (Chrome, Safari, Firefox, etc.)
- Your internet speed
Tip: You can download invoices as Word documents and then export as PDFs from your desktop. This can help keep your workflow on track whilst we investigate the problem.