This guide helps you to reset your website CMS password if you have forgotten your password.
Warning: For security reasons, we are also unable to discuss issues relating to your account's User preferences if you are not an administrator.
Reset password
Steps:
- Load your website CMS (this should have a URL that looks like https://website-accountID.artlogic.net/admin).
- Click 'Forgot password'.
- Enter your email address, which you would normally use to log into your Artlogic website with and tick the 'I am not a robot' button.
- Click 'Send reset link' and if the username matches an email address in your CMS a password reset link will be emailed to you.
Reset a colleague's password
To reset a user's password follow these steps:
- Log into your website CMS.
- Go to Admin > Users.
- Click the 'pencil edit' icon of your chosen User.
- Scroll to Password.
- Add a New password and confirm the password.
- Click 'Save'
- Let your colleague know their new password in a secure way.
Our security tips
We are constantly refining and enhancing our security processes within the organisation and adding security logging and processes to our systems. It is also important to manage your website in a secure way.