This guide explains how to remove artworks, resolve duplicates with invoices or sales attached to the records.
Steps
The following route can be followed for partially or fully paid invoices:
- Remove all Payment history from the invoice and store these details safely for use in a later stage in this process.
- Now, open the Invoice edit screen, and select Options and Remove.
- The following screen will appear.
Select Unsell item.
Please note: make sure that your Accounts records are cleaned of the removed artwork record, and let us know if there are any remaining sales details in the "unsold" artwork record itself.
Raise a credit note
You also have the ability to raise a credit note for invoices in the system. To learn more, please read our help guide on how to do this.