Why aren't all artists and artworks showing in the Artlogic app?

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This article will guide you through some of the possible reasons why one, or a number of artists, are not showing in your Artlogic app. 

 

Please note: as of December 2023 the Artlogic app  has replaced the Private Views app. Whilst you can continue to use the Private Views app for a limited period of time and receive basic support from our team, we ask all clients to download the Artlogic app as soon as possible. Getting started with the Artlogic app and synchronising your inventory is quick and seamless as most of the settings and functionalities available in this version have remained unchanged. For more information on what’s new in the Artlogic app read this article. Should you have further questions please contact our Support team on support@artlogic.net or visit this help guide for additional guidance on setting up.
Info: To manage the artworks and artists automatically synced to your Artlogic app, go to App > View Settings > Automatic Artist Private Views or Artwork Settings. 

Automatic Artist Private Views for SELECTED artists

If you have chosen to create automatic Private Views for SELECTED artists, make sure you have selected the artists for whom automatic Private Views should be created. 

Steps

  1. Navigate to App > View Settings > Automatic Artist Private Views > scroll to Create automatic Private Views for Selected Artists.
  2. Select your artist/s and Save these settings. This will send them through to app (assuming they have artwork records in the database).

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Automatic PrivateViews for ALL artists

If you have chosen to Create automatic Private Views for ALL artists, it is important to make sure that all artworks by an artist that you want to appear in the app have an Availability that you have enabled. 

Steps

  1. Navigate to App > View Settings > Automatic Artist Private Views > scroll to Create Automatic Private Views for ALL Artists.
  2. Here, you will see that you have the option to select or deselect various types of status and availabilities to send through to the app.

    For example, if you deselect all     Sold artworks, these will not appear in your PrivateViews app.

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Why has an artwork not synced to the app?

There are a few things that you can check if you notice an artwork hasn’t synced:

Ensure the artwork is connected to an artist record

The quickest way to check this in your database is by opening your artwork record and if the artist selected does not have a paintbrush icon, it is not connected to an Artist record and this will be the reason it has not been shared to the app. 

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If you are still experiencing issues, make sure that you are keeping your database records clean and there aren't any duplicate artist records. If there are duplicated artist records, it can be fixed using the steps outlined here.

  • Is the artwork archived?
    Check this on the artwork record > Other
    An archived artwork
  • Does the artwork have any overrides in the App tab?
    On the artwork record, there are further opportunities to share or un-share the artwork record within the App, overriding any other less granular settings.
    Review all settings on this tab:
    Screenshot 2024-02-25 at 6.14.01 PM.png

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