This article will help you understand the Artlogic App syncs updates and what you can expect.
Why do we sync content to the app?
The Artlogic App is designed to be available regardless of connectivity to the internet. We therefore, ensure that content is accessible at all times by securely downloading your content to your device.
App sync updates
Initial Sync
Initial sync refers to when the App is being populated with content for the first time.
- When the App is opened, it will check for what content has been selected to sync. If there is content, the sync should take a few minutes.
- The App then starts to download images and documents and this may take longer depending on how many images and documents it needs to download as well as how stable the internet connection is (some large accounts can take a while to complete).
- Downloads of images and documents can be done whilst navigating around the app, however, the app MUST stay open in order to fully download everything. If you do not complete the download of images and documents, then you won't receive any more updates that happen after.
- If you navigate away from the App (such as placing it in the background or dismissing it) whilst it is downloading, it will stop updating and resume once open again.
- After that, if the App remains open, it will automatically check for updates every minute - this can be turned off in the App but it means the App will never update automatically.
Sync Updates
Sync updates refers to any changes being updated to the App.
- Only certain changes in the Database will trigger a mechanism that sends that change to the app and the most common changes are:
- When you save/delete records (artworks, presentations, contacts, collections)
- When you run update multiple
- When you change app settings
- When the App is opened, it will check for any new updates. Afterwards, if the App stays open, it will automatically check for updates every minute.
- If there are any changes, the sync to reflect those changes should take a few minutes. Once the App understands what changes there are, it then starts to download any new images or documents.
- If no images or documents are to be downloaded (e.g. only updates to prices, statuses and text) then the sync is complete.
- Just like the initial sync, downloads of images and documents can be done whilst you navigate around the App, however, the app MUST stay open in order to fully download everything.
- If you navigate away from the app (such as placing it in the background or dismissing it) whilst it is downloading, it will stop updating and resume once opened again.