Please note: as of December 2023 the Artlogic app has replaced the Private Views app. Whilst you can continue to use the Private Views app for a limited period of time and receive basic support from our team, we ask all clients to download the Artlogic app as soon as possible. Getting started with the Artlogic app and synchronising your inventory is quick and seamless as most of the settings and functionalities available in this version have remained unchanged. For more information on what’s new in the Artlogic app read this article. Should you have further questions please contact our Support team on support@artlogic.net or visit this help guide for additional guidance on setting up.
Follow these steps
If your iPhone or iPad has encountered difficulties updating locally, these simple steps will help you to address the issue.
Steps
- Try hard quitting the Artlogic app and rebooting the device.
- Switch the device to airplane mode, wait 10 seconds, and switch it back to the normal mode.
- Check the internet connection is good by browsing the web.
- Go to the App Store and check if you're using the latest version of the Artlogic app.
- Open up the Artlogic app and download all the updates.
- If your updates don't load, do make sure you have enough storage on your device.
Force Update All
If the steps above have not resolved your Artlogic app's syncing issue, follow our steps below for how to force an update in your app:
- From the Artlogic app home screen, click the three lines in the top left corner.
- Hold down the word Updates until the Updates pop-up window appears.
- Click Options in the bottom right corner.
- Force update all.
Need more help?
If these steps haven't helped to re-synchronise your Artlogic app, check out this article for some Frequently Asked Questions about the app.