Below is a compilation of our frequently asked questions pertaining to the Mailing Campaigns functionality.
Our created email is not displaying in 'Email source'?
Please open the email you want to send out (under Sales & Marketing > Email Marketing Campaigns > Compose/edit emails), and make sure that your email is set as Is live and that you've deactivated the Hide in email campaigns toggle.
Can I send a mailing list to one person?
Yes, you are able to do this by creating a new category or interest list, in which you include your one contact. Assuming the contact record has the necessary settings, you will be able to select this list (and thereby one contact) when sending your mailing campaign.
Can we schedule a campaign?
This isn't a current feature, but may be possible in the future. See how we handle feature requests here: How we handle feature requests.
Will my contacts be mailed multiple times if they are included in more than one of the mailing groups selected in my campaigns?
No, the contact/s will only receive the one mailing, even if they appear in more than one of your category / interest groups selected for the campaign.
Can we re-add a contact to the mailing list?
For GDPR reasons, you cannot edit email preferences from a contact's edit page as the user has chosen to unsubscribe from some or all emails. If you have their permission you can edit their email preferences by clicking the 'this page' link under the 'NOTE: This user opted out of all emails on ...' notification in the contact's Contact tab. This link will take you to a page that allows you to customise the contact's preferences.
You are not able to do this as a multiple update.
What happens to unsubscribed contacts?
When a contact chooses to unsubscribe from your emails, this will be registered in their Contact record and they will be removed from the 'Emailing list' view if they unsubscribed from mass mailings.
To see the details of the unsubscribe action, open the Contact record and make sure you're in the 'Contact' tab. Then, scroll down to 'Mailing settings' to view the unsubscribe details:
To see all contacts that have unsubscribed, you'll need to do an advanced search for 'User has requested not to be emailed' is 'True'.
Where are my website subscribers?
To find out who has subscribed to your mailing list via your Artlogic website, navigate to Contacts > Views > All and perform the following Advanced search (see screenshot below). These contacts will also appear in your Hidden contacts (Contacts > Views > Hidden contacts).
Why do some in the 'Contact' field have “view” listed and others don’t?
This is usually because there are no Contact records for those email addresses - they were likely sent as test emails.
We want to see who has opened the mail and who hasn’t, is there a way to find this out?
In Artlogic analytics you can only view who has opened the email. To do this, go to Sales & Marketing > Email Marketing Campaigns > Email logs & analytics > Email campaigns sent, then select 'View activity' for your chosen email and then select 'Opened' from the drop-down menu:
