Q: It's been 24 hours and my DNS changes aren't showing up. What's wrong?
A: DNS propagation can sometimes take up to 48 hours. If changes aren't visible after this time, verify you're making changes to the correct domain and that you have proper permissions. Some providers also have a "publish" or "save" button that must be clicked after making DNS changes.
Q: My SPF record isn't working. What should I check?
A: SPF records must:
- Be added as TXT records (not SPF type)
- Start with "v=spf1"
- Include "include:_spf.artlogic.net"
- End with an appropriate qualifier like "~all" or "-all"
- Not exceed the 10 lookup limit (if you have many "include:" statements)
Q: I already have an SPF record. How do I add Artlogic?
A: Modify your existing SPF record to include Artlogic's SPF. For example:
Original: v=spf1 include:_spf.google.com ~all
Modified: v=spf1 include:_spf.google.com include:_spf.artlogic.net ~all
Never create multiple SPF records for one domain.
Q: My emails are still going to spam despite correct setup. Why?
A: Email deliverability depends on multiple factors beyond authentication:
- Your sending reputation and history
- Email content (avoid spam trigger words)
- Engagement rates (open/click rates)
- Sending volume and consistency Try gradually increasing your sending volume and focusing on engaged subscribers.
Q: I'm getting an error about CNAME already existing. What should I do?
A: If you've previously set up authentication with another service, you may need to remove or update existing records. Check with your domain provider about managing conflicting records. You may need to decide which service to prioritise for sending emails.