Follow these tips if your database seems to be running slower than usual.
Check your internet speed
Run a speed test to make sure your internet is performing as expected. Sites such as speedtest.net are a good way to check this. You will need to contact your internet service provider if you find an issue with your internet speed.
Restart your browser
It can be easy to use the same browser for days on end without restarting it. Sometimes processes running in the browser's background can cause your database to run more slowly. We recommend restarting your browser to see if this helps.
Up-to-date browser
Ensure that you are running with the most up-to-date browser. For optimal performance, we recommend:
- Chrome
- Safari
- Firefox
- Edge
Get in touch with us
It is rare that clients experience slow databases, but if you are still experiencing issues after trying the above steps please get in touch so we can look into it for you further. You can contact us by emailing support@artlogic.net. It's particularly helpful if you can let us know the following details, which help us to investigate issues more thoroughly:
- Is this affecting you only or is it also affecting your colleagues in the same building using Artlogic?
- Exactly which processes were you running when you experienced slowness?
- Are there any specific times of the day that you notice your system seems slow?
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