View the orders made through your website
This article explains how to find your orders through your website and, if you have an integrated site, with your database Artlogic too.
View and manage online orders in your database
If you have an Artlogic database you'll be able to view online orders in your database.
To do this, log in to your database and go to Artworks > Views > Online sales. There are 4 online sales options to choose from: 'Online Sales (processed)', '(unprocessed)', '(all)' and '(reserved)'.
Any orders placed online will automatically update the associated Artwork/s record's Status & Availability along with the sales details provided.
Processing your unprocessed sale
Go to Artworks > Views > Online sales (unprocessed) to see items purchased through your website that have not yet been actioned.
By clicking once on one of your unprocessed orders you'll notice the 'Online sale' tab in the preview pane on the right side of your screen (see image below). This tab will list the information related to the sale. It includes:
- Client address:
- Client name:
- Currency code
- Cms transaction id
- Stripe charge id
- Customer email
- Customer phone
- Entire sale shipping cost inc tax
- Entire sale shipping cost ex tax
- Shipping tax rate
- Shipping tax amount
- Order id
- Order number
- Order date
- Shipping address
- Tax rate
- Discount rate
- Prev availability
- Prev status
Create an invoice
You can use your Artlogic database to quickly generate invoices for your online sales or to do various other actions.
Click 'Create invoice' in the preview pane to generate an invoice for this artwork and all others associated with the order and follow the steps to create and generate your invoice. Creating and generating the invoice will move the sale to 'Online sales (processed)' automatically.
By clicking 'Actions' you are able to:
- View the transaction on your website, which will link you to the order in your website CMS.
- To reassign the edition if you have sold a print or edition and wish to sell another numbered edition than the one in the order.
- To manually mark the sale as processed, if you have made an invoice separately.
- Or cancel the sale completely, therefore reverting the artwork to its previous status and availability.
View your online orders in your website CMS
You’ll also be able to view your online orders in your website CMS > Admin > Store > Orders > Transactions > completed orders.
Here, you'll be able to see, sort and search by:
- Order number
- Order placed/created
- Customer name
- Live transaction
- Transaction completed