It is possible that you may receive spam or phishing emails through your website's contact and enquiry forms. Read below for some tips on how to handle these safely.
What sort of content can people send through enquiry and contact forms?
Forms on our sites allow for both text and links to be submitted as these are essential to good communication between our clients and their customers. Our developers have gone to great lengths to make sure that emails received by our clients through their website's contact and enquiry forms are safe to open. However, you may still receive some spam (unwanted, unsolicited messages) or phishing emails (messages that attempt to elicit sensitive information from their recipients).
What should I do if I receive a suspicious email?
How our clients choose to handle these types of contact is up to them. However, we are more than happy to provide some general advice for dealing with suspicious contact.
- You will need to consider the tone and content of the message to see if it seems legitimate.
- The following website can help you check if links have been reported for phishing, hosting malware/viruses and for poor reputation: https://scanurl.net/.
- We advise clients to regularly change passwords on their important accounts and watch out for any unusual activity on these accounts.
- We advise clients use 2-factor authentication on their important accounts wherever available.
- We recommend regularly checking your computer with an anti-malware. Your IT person will be able to advise you on your best options if you do not already have this installed.
- You can read more about phishing attacks on the National Cyber Security Centre's website.