You may have unknowingly locked your account
For security reasons, we lock accounts if there have been 5 or more consecutive failed password attempts.
How long will my account be locked for?
If you have failed to log in to your PrivateViews app 5 times in a row, your account will be automatically locked for 5 minutes.
We are working on better ways for our clients to manage and understand their PrivateViews login attempts as this is not currently displayed.
Wait for your login restriction to expire.
Once you have waited for five minutes you can reset your PrivateViews app password.
By following the password reset instructions you'll receive a password reset link to your account email address. Follow this link to reset your password and try to log back into your account with this new password.
Not receiving your reset link?
If you are unsure of your account email or you are not receiving an email within 15 minutes of requesting your reset link, get in touch with us.
Too many devices registered
Are you able to access the app in some devices but not others?
You may have reached your maximum allowance of registered devices in your PrivateViews app account. Usually, this causes a 'Session expired' or 'deauthorised' notification.
Take a look at this FAQ
Are you experiencing problems with your app?
This guide will help you to recognise where the issue is occurring, whether this is a problem that Artlogic can solve and/ or whether this is a hardware, network or IT issue.
How to force the PrivateViews app to re-synchronise
If your iPad has encountered difficulties updating locally, the steps in this FAQ will help you to address the issue.